There is a big difference between a brilliant idea and a brilliant idea that resonates with the audience. The best way to bridge the gap between the two is user testing. While commonly associated with product design, user testing is …
“Will this form fix my pothole?” “I’ll pay my council tax when you fix the potholes.” “Maybe I can use masks to cover the potholes.” Such comments symbolise residents’ resistance and fatigue towards authority. They sum up the overarching challenge …
Delivering Adult Social Care (ASC) services is a core responsibility for Essex County Council (ECC). Over 35, 000 people in Essex are working in the care sector, making it one of the county’s biggest workforces. However, the media has recently …
Becoming a foster carer is a huge lifestyle change. Giving your home, time and attention to helping vulnerable children is one of the biggest decisions you can make. Recently, the Cost-of-Living crisis has made it harder for Essex County Council …